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o9bit collects only the account and transaction data needed to run your wallet, process activity through bKash, Rocket or Upay, and keep your account secure. This policy tells you exactly what we collect, why we hold it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account with us, we collect the registration details you enter — name, contact information and login credentials. When you move funds through a local payment rail such as bKash, Rocket or Upay, we record the transaction reference and amount so your account wallet reflects an accurate balance. We do not store your mobile wallet PIN or any payment-app credentials; those stay inside the payment provider's own system. We also collect device and session data — browser type, operating system, approximate location region — so the site loads correctly on your handset and we can detect unusual access patterns. This is standard practice for any account-based platform and is not used for advertising profiling. We retain your account data for as long as your account remains active and for a period after closure as required by applicable financial record-keeping obligations. If your account is inactive, we may contact you before taking any action on retained records. All retention periods are governed by the law of the jurisdiction in which you are eligible to hold an account. Access to the o9bit platform and its data practices depends on your local law and eligible regions.
Not every interaction with o9bit falls under the same privacy rules. Understanding the boundaries helps you know when our policy protects your data and when a third-party service takes over. The four areas below set out what is inside and outside the scope of this document.
All data collected when you register, log in or update your account details on o9bit falls fully inside this policy. That includes the email address, contact number and any verification information you submit through the account form.
When you initiate a deposit or withdrawal using bKash, Rocket or Upay, we receive and store only the transaction reference and status. The payment app itself — its data, your PIN, your linked bank — is governed by that provider's own privacy terms, not ours.
Pages you browse, games you open and session cookies placed on your device are covered by this policy. We use session and functional cookies; we do not sell cookie-derived data to advertisers. You can adjust cookie preferences through your browser settings at any time.
Links to external sites, game studio interfaces served within the lobby, and any social or messaging channel you use to reach support operate under their own privacy frameworks. We do not control data handled outside the o9bit domain and recommend reading those providers' own policies.
Your rights over personal data are not just written promises — each one has a practical path inside your account or through our support route. You can ask us to show you the data we hold, correct anything that is wrong, or raise a question about how a specific piece of information is being used. Start with the account settings page, where your registered contact details and linked wallet references are visible and editable. If a correction requires identity verification, the account page will show you the document step to follow — we do not invent that process here, but the instructions are clear once you are logged in. For requests that go beyond what the account dashboard can handle, our support route is the direct path. Response times depend on the complexity of the request and the applicable rules in your eligible region. Access to any of these rights may be subject to your local law, so the outcome of a request can vary.
Log in and open the account settings page to see the personal details we hold. Transaction references tied to bKash, Rocket or Upay activity are also visible in your wallet history tab.
Update your name, contact number or email directly in account settings. If a field is locked for security reasons, follow the verification step shown on that screen or contact support to complete the correction.
If you want to know why a specific data point was collected or how long it will be kept, send the question through our published support route. Include your registered contact detail so we can locate your account record.
You may ask us to delete your account data. We will process the request in line with our retention obligations and applicable law in your eligible region. Some records may need to be kept for a defined period even after account closure.
If this policy raises a question you cannot resolve through your account page, the routes below are the ones we actually monitor. Choose the channel that suits the complexity of your request — a quick account detail question fits the live chat window, while a formal data request is better handled over email so there is a written record for both sides.
Open the chat widget on any o9bit page while you are logged in. Describe your privacy question and a support agent will pick it up. This route works well for account-level queries such as what data fields we hold for your profile.
Send a written request to the support email address published in the o9bit contact section. Include your registered account email and a clear description of the data request. Email creates a record you can refer back to if follow-up is needed.
The o9bit help centre contains published articles on account data, cookie settings and wallet privacy. Start there for self-serve answers before opening a support ticket — many common questions are covered without needing to contact the team.
Security, retention and access control are the practical pillars behind this policy. Here is how each one works inside the o9bit platform.
Your account login is protected by the credentials you set at registration. We do not store your bKash, Rocket or Upay PIN — that remains inside the respective payment app. If you suspect unauthorised access, the account page has a password-reset path you can follow immediately.
We use functional and session cookies to keep the site working correctly on your device. We do not use tracking cookies for advertising. You can remove or block cookies at any time through your mobile browser or desktop browser settings without losing your account access.
We keep your account data for as long as your account is open and for the period required by applicable rules after closure. We do not hold data longer than necessary. The exact retention window depends on the financial record-keeping obligations of your eligible jurisdiction.
When this policy changes, we post the updated version at o9bit/privacy-policy/ and note the revision date at the top of the document. Continuing to use your account after a posted update means you have seen the revised terms. If you disagree with a change, contact support before your next session.
These are the questions we hear most often about how your data is handled. If your question is not covered here, reach us through the support routes in the section above.
We do not sell your personal data. We share only what is necessary with payment providers such as bKash, Rocket or Upay to process your wallet activity, and with technical partners who help deliver the platform. Each of those parties is bound by their own data obligations.
Yes. Log in and visit account settings to review your registered details and wallet transaction references. For a full data export or records beyond what the dashboard shows, submit a written request through email support with your account email address included.
We store the transaction reference and outcome so your account wallet shows the correct balance. We do not receive or store your mobile wallet PIN or linked bank credentials. Payment-app data is governed by bKash's and Rocket's own privacy policies, not ours.
After account closure, we retain the records required by applicable financial and legal obligations for your eligible region. Data that is not required under those rules is deleted. You can ask us for specifics about your own retention period by contacting support.
We use session and functional cookies to keep the site running on your device. We do not use advertising-tracking cookies. You can block or delete cookies through your browser settings at any time. Doing so will not remove your account, but some site functions may behave differently.
Open account settings while logged in and edit the field directly. If a field is locked — for example, your registered email — follow the verification step shown or reach out via live chat or email support. We will update the record once identity is confirmed per the instructions shown in your account.