o9bit operates under a defined set of terms that cover how your account works, how we handle your information, and what applies when you use our platform from Bangladesh. Access to our services depends on your local law and eligible regions — we ask that you read these terms carefully before you start.
Account terms apply on registration
Access subject to local law and eligible regions
bKash, Rocket and Upay transactions covered
Contact support for policy questions
OUR POLICY POSITION
How o9bit Sets Out Its Legal Terms
Our terms exist to be clear — not to bury obligations in dense language. When you open an account on o9bit, you enter an agreement that defines what we owe you and what we expect from you. These terms govern every part of your experience: how you fund your account through bKash, Rocket or Upay; how your transaction records are maintained; and how disputes are handled if they arise. We apply these terms consistently across all account types. Eligibility to use o9bit depends on your local law and the regions we currently serve — we do not override local legal requirements, and we do not make guarantees about access in jurisdictions where availability is uncertain. Where a specific payment method such as Rocket or bKash is used, the terms of that payment provider also apply alongside ours. You can request a copy of the terms currently in force by contacting our support team through the channels shown on the site. We update these terms when our services change, and we note the revision at the top of the published document. Continued use of your account after an update means you accept the revised terms.
bKash
Rocket
Upay
Account wallet
Support contact
WHAT THIS COVERS
Where These Terms Apply and Where They Do Not
Our legal terms cover specific parts of your relationship with o9bit. Not everything falls inside them. Understanding the scope prevents confusion about what we are responsible for and what sits outside our control.
Account Access
These terms apply to every login session, account creation step, and identity verification request we make. What you see in your account dashboard — your balance, transaction history, active selections — is governed here.
Transactions via Local Wallets
Deposits and withdrawals processed through bKash, Rocket or Upay fall within our terms for the o9bit side of the transaction. The wallet provider's own terms govern what happens within their app or service.
Site Content
Game titles, promotional notices, odds displays and any written content published on o9bit are covered by our content and intellectual property terms. You may not copy or redistribute this material without written permission.
Third-Party Services
Links to external sites, game studio interfaces from studios such as PG Soft or Pragmatic Play, and any third-party tool accessed from our platform operate under their own terms. Our policy does not extend to those services.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your account on o9bit is yours to manage, and our terms give you concrete steps to exercise that. You can review your full transaction history — every deposit and withdrawal, including those made through Rocket or bKash — directly from the account statements section after you sign in. If any personal detail on your account is incorrect, the account settings page shows the fields you can update; for changes that require identity verification, follow the instructions shown there. Questions about how we store or use your information can be directed to our support team using the contact routes published on the site. We do not ignore these requests. If you believe a transaction record is wrong, raise it through support with the transaction reference visible in your statement — we will check the record against our logs. Your right to close your account is also available through support; we will confirm the closure and the status of any remaining balance in your wallet at that time.
Review Your Records
Sign in and open the account statements section to see every transaction, including bKash and Rocket movements, with dates and amounts as logged by our system.
Correct Account Details
Account settings shows the fields available for self-service edits. Identity-linked fields require the verification steps shown on that screen — follow those instructions exactly.
Raise a Policy Question
Use the support channels published on the site to ask about data handling, retention or any term you are uncertain about. Reference the relevant section of our terms when you write in.
Request Account Closure
Contact support to close your account. We will confirm the status of your wallet balance and any pending transactions before processing the closure request.
REACH OUR TEAM
How to Contact o9bit About Policy
If you have a question about these terms, a transaction dispute, or a request related to your account data, our support team is the right place to start. Use the routes we publish on the site — do not rely on unofficial channels.
Live Chat
Open the chat widget on any page of the site while signed in. Describe your policy question clearly and include your account reference so we can pull the right records without delay.
Email Support
Send your query to the support email address shown in the Contact section of the site. Include your registered account details and, for transaction queries, the reference number from your statement.
Help Centre
Our published Help Centre pages cover common policy questions — account access, wallet transactions via bKash or Rocket, and data requests. Check there first; if your question is not answered, contact us directly.
HOW WE HANDLE YOUR DATA
Data Handling, Cookies and Account Security
We take the handling of your information seriously. These are the practical measures that apply to your o9bit account, explained without jargon.
Data Storage and Retention
We keep your account and transaction records for the period required by our operating terms. When that period ends, or when you request closure, we follow a defined process to remove or anonymise your data as described in our published privacy notice.
Cookies and Site Behaviour
Our site uses cookies to keep your session active and to remember preferences such as language and last-viewed section. You can manage cookie settings in your browser at any time. Disabling certain cookies may affect how account pages load.
Account Security Steps
Access to your account requires the credentials you set at registration. If you suspect unauthorised access, contact support immediately using the live chat or email route — we will review the session log and act on your report.
Requesting Changes
To request a correction to stored data or to ask how we use your information, contact support with your account reference. We will respond using the same channel you used to reach us and confirm the action taken.
POLICY QUESTIONS ANSWERED
Frequently Asked Legal and Policy Questions
These are the questions we receive most often about our terms, account rights and data handling. If your question is not here, the support team can help.
Do these terms apply to me if I am in Bangladesh?
Access to o9bit depends on your local law and eligible regions. If you are able to access and use the platform, these terms apply in full from the moment you open an account. We recommend checking your local legal position before registering.
What happens to my data if I close my account?
When you close your account, we retain the records we are required to keep under our operating terms, then remove or anonymise the rest. The timeline and process are described in our privacy notice, which you can request from support.
Can I see all the transactions my account has made, including bKash and Rocket payments?
Yes. Sign in and open the account statements section. Every deposit and withdrawal — including those processed through bKash, Rocket or Upay — appears there with dates and reference numbers. If an entry looks wrong, raise it with support.
Who do I contact if I disagree with how a term has been applied to my account?
Contact our support team via live chat or the email address in the Contact section of the site. Describe the specific term and the transaction or decision you are questioning. Include your account reference so we can review the relevant record.
How will I know if the terms have been updated?
We note the revision date at the top of the published terms document. If you continue using your account after an update, that counts as acceptance of the revised terms. Check the terms page periodically, especially if you have not logged in for a while.
Do the legal terms cover what PG Soft or Pragmatic Play games do within their interfaces?
Our terms cover the o9bit platform and your account on it. Game studio interfaces from providers such as PG Soft or Pragmatic Play operate under their own terms. We make those studios' titles available in our lobby, but their in-game rules are separate from ours.
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